QAS IT Help Desk

Get help Submit a ticket School sign in

Submit a ticket

Tell us what's going on and the IT team will get back to you.

Want a quick fix first? Optional: the help assistant can often solve it in a minute. Otherwise, just fill in the form below.

Ask the help assistant

1 About you

Your name

Your email

We'll email you updates about your ticket.

I am a

Parent / Guardian Student Teacher / Staff

Student's first and last name

Phone number (optional)

In case we need to reach you during school hours.

Best time to reach you (optional)

2 What do you need help with?

What do you need help with?

Device iPad, Mac, laptop App or software Won't open, missing, sign-in Canvas Courses and assignments Apple Classroom Classes and student screens FACTS / SIS Grades, schedules, accounts Printer Printing, jams, toner Something else Anything not listed

Which app or software?

What's going on? Pick any that fit

Need a Charger Battery Won't Charge Camera Is Not Working Can't Connect To Wifi Charger Lost/Stolen Charger or Cable Broken Keyboard Missing Keys/Not working Trackpad or Mouse Not Working Headphones or Bluetooth Not Connecting Running Slow or Freezing Screen Cracked/Broken Water or Liquid Damage Sound Isn't Working Device Lost or Stolen Won't Power On Something else

What's going on? Pick any that fit

App Won't Open or Keeps Crashing Can't Sign In to the App App Is Missing or Needs Installing Something else

What's going on? Pick any that fit

Can't Log In Assignment Won't Submit Can't See a Course Grades Look Wrong Error Message Something else

What's going on? Pick any that fit

Student Not Showing in Class Can't See Student Screens Can't Lock or Open Apps Class Is Missing Something else

What's going on? Pick any that fit

Can't Log In to FACTS Grades Not Showing Schedule or Class Is Wrong Account Needs Updating Something else

What's going on? Pick any that fit

Won't Print Paper Jam Out of Toner or Ink Printer Offline or Can't Find It Something else

3 Details

Short summary

Describe the problem

How urgent is it?

Low Whenever you can Medium It's getting in the way High I can't get my work done

Device asset tag or serial (optional)

Usually on a sticker on the bottom or back of the device.

Photos or PDFs (optional) Add photos or drop files here
Up to 5 files, 10 MB each. A photo of the screen or the damage helps a lot.

Leave this blank

We'll email you a link to check on it.