QAS IT Help Desk

All help articles

iPads

iPad not connecting to Wi-Fi

1. Open Settings and tap Wi-Fi 2. Turn Wi-Fi off, wait 10 seconds, then turn it back on 3. Look for your network name and tap it 4. Enter the password if prompted and tap Join Contact IT if: the school network asks for a password you don't have. School Wi-Fi is set up by IT, so don't guess. 5. Wait 30 seconds for the iPad to connect. You should see a checkmark next to the network name 6. Open Canvas to test the connection If it still doesn't work: 7. Go back to Settings > Wi-Fi and tap the network name, then tap "Forget This Network" Only do this for a home network. Don't forget the school network: it's set up by IT, and you may not be able to rejoin it yourself. If the school network is the problem, contact IT. 8. Restart your iPad: Press and hold the top button until "Slide to Power Off" appears, then slide to turn off. Wait 30 seconds and power back on 9. Reconnect to the Wi-Fi network following steps 3-5 10. If the issue persists after restart, submit a ticket with the iPad's name and your network name

Updated Oct 7, 2026 1:10 PM

Didn't fix it? Submit a ticket